Tamar House rated ‘Outstanding’ in caring by CQC
After a unannounced inspection by the Care Quality Commission (CQC), Tamar House was rated ‘Good’ overall and ‘Outstanding’ in caring.
The CQC met with most residents and spoke with ten of them in more detail about the care they received. They also spoke with ten visitors, six members of staff, the registered manager, deputy manager and two visiting professionals.
Care records of three people, medicine records, records of accidents, incidents, compliments and complaints were also reviewed, as well as recruitment, training, support and quality assurance reports. After an extensive look into all these aspects of care provision, Abbeyfield Tamar House was awarded ‘Good’ overall and ‘Outstanding’ in ‘Caring’.
This is quite an achievement and one of which all members of staff should be proud. It is also reassuring for residents and their families, who are continually seeking high standards in the care industry.
Twenty-seven people were living at Tamar House when it was inspected. The house provides residential care for up to 28 people. People may be living with the early stages of dementia, mental health and/or sensory needs.
The house works with other agencies to ensure residents have access to the support they need including GP’s and nursing from the community nursing service. The home can also provide respite care for families/carers who have a loved one with dementia or those leaving hospital and unable to initially live at home, unaided.
The service provided by Abbeyfield Tamar House was rated as ‘Good’ overall.
Is the service safe? Rated ‘GOOD’
Is the service effective? Rated ‘GOOD’
Is the service caring? Rated 'OUTSTANDING’
Is the service responsive? Rated 'GOOD’
Is the service well-led? Rated ‘GOOD’
The full report from the CQC can be viewed here.
People and their relatives were keen to tell us how the service and standard of care had far 'exceeded their expectations’ reported the CQC. This is something that everyone at Tamar House are immensely proud to announce.
All in all, the report confirmed the exceptional standard of care provided.