Heather Bell, Making Time Award Winner

Heather Bell, Senior House Manager Beccles House 

Having worked at Abbeyfield for 14 years it’s no wonder that Heather is known as ‘Mrs Abbeyfield’ in her home town of Beccles.

Having always liked the ethos of Abbeyfield, Heather applied for a role wanting to become a part of the residents’ lives and well-being. Heather first started as a Housekeeper and today works as Senior House Manager for Abbeyfield House, Beccles.

About her work, Heather said, “My favourite part of my job is being with the residents and enriching their lives and sharing their memories. But I also enjoy supporting my wonderful staff and ensuring their well-being is looked after. I’m passionate about what I do and want others to know all about Abbeyfield.” 

Family of one of the residents at Abbeyfield House said, “Heather has an exceptional talent in caring for older people. She is able to juggle the practical with the psychological and comes up trumps in both spheres. She is greatly admired by residents, her fellow colleagues and by us, the family of those in her care. 

“Alongside the exceptional ability to understand the needs of our mother, Heather has a genuine interest in our mother’s life. My sister and I live abroad but Heather always maintains a friendly and informed correspondence with us, in both good times and sad. When we have visited we have felt so welcome, as though her home is open to embrace us as well.”

It seems nothing is too much trouble for Heather, she has been known to sit with residents for hours on end when they have been unwell or at the end of their life to ensure they’re not alone. Her humility and generosity knows no bounds when it comes to the residents and it is because of this that Heather recently won a ‘Making Time Award’ – an award given to outstanding Abbeyfield employees who have been nominated by their colleagues or residents.

We would like to take this opportunity to congratulate Heather and hope you will do the same. It’s people like Heather who make Abbeyfield a truly wonderful place for older people to live.

Read more real stories from Abbeyfield.

Making Time Awards

The Making Time Awards are run by Abbeyfield and awarded to outstanding members of the Abbeyfield family. Nominations are collected throughout the year from residents, staff and family members. After a rigorous judging process our winners are selected and presented with a certificate and trophy to congratulate them on their win.