Frequently asked questions about living with Abbeyfield

We answer the most frequently asked questions that relatives or potential residents tend to ask about our assisted living and care.

Who lives with us?

Any person aged 55 years and over who no longer wants, or feels able to continue living in their own home or alone.

Can couples apply?

Yes – some houses and homes are suitable for couples. Check with the one you are interested in to see if this is an option.

How much does living at Abbeyfield cost?

We are a charity, and therefore do not put profit before residents. We will only charge what it actually costs to live with us - the charges will vary depending on the type of house or home, the level of care and support you need and the location

You'll need to ask the particular house where you want to live how much they charge for the type of room you want. You may be eligible for funding to help with the cost, and they’ll be able to tell you how to find this out. You can get help choosing the right options for you by contacting an individual Abbeyfield house or home directly or through your local authority.

Will you need to know my financial situation?

There are different types of options for living with us. In some developments you can buy your own property and there are also leaseholds and rented accommodation.

We'll go through it all and explain everything in more detail before you need to make a decision. Having a low income won't necessarily stop you from being able to live with us.

What's the difference between assisted living and a care home?

Assisted living is for older people who want an independent lifestyle, but with the reassurance of extra support if they need it. House managers and volunteers are there when required but residents look after themselves as much as they want to, and there are tasty, cooked meals provided every day.

Our care homes are specially designed to accommodate those who need more support and care with staff on hand 24 hours a day. A wide range of services and care packages are available.

What is a 'first-caller'?

It's always useful for our residents to have a trusted relative, friend or professional to act as their 'first-caller'. Someone we can contact in case of an emergency, who'll make sure your needs are being met and offer you the support you need. Just let us know if you need help finding someone - we have lots of dedicated volunteers who'll be glad to help.

Will my room be furnished and decorated?

We want you to feel at home as soon as possible, so all rooms are tastefully decorated, usually with carpet and curtains, but aren’t furnished. This means you can bring your own furniture and possessions when you move in and get your room looking just the way you want it.

Will l look after my own room?

In all our care homes and some of our assisted living, the cleaning and tidying of your room is included. However, in some houses it's optional. If it’s something that you really want, then a cleaner can be arranged for you.

Are meals provided?

There is a lot of flexibility in how meals are arranged, as we want you to be free to do as much as you want, especially in assisted living environments. In care homes, our staff will prepare all daily meals. In other cases, your house or home manager will make sure you're provided with one or two nutritious cooked meals every day, at times to suit you.  You can also notify the house or home manager if you have any special dietary requirements as they will want to include these in menu planning.

Will I have my own bathroom?

Most of our houses now have en-suite bathrooms, although some older properties are still in the traditional style. All of the new developments we're building will have them included.

Is smoking allowed?

Different houses have different policies on this. You might find you’ll be allowed to smoke in your own room and not in the communal areas of the house. This is dependent on the preferences of individual houses or homes, so it’s best to speak to them directly.

Can I bring my pet with me?

Many houses do allow pets, and some houses specify the types of pets that would fit in best. This will vary from house to house, so it's best to ask the individual house or home that you’re interested in.

Will I have a phone and television?

In most of our houses and homes you can plug your phone into an existing socket providing you're happy to pay for it. Often, there’s a payphone that everyone can use. Usually there's a TV in a communal lounge too, but you're very welcome to have your own television in your room as well.

How will I know if living at Abbeyfield is right for me?

All of our houses and homes have different facilities and atmospheres, so we'd encourage you to visit a few times before you decide. In some of our houses or homes you can have a trial stay in a guest room and a meal or two with us. Then you'll have time to chat with volunteers, house managers and residents to find out more, and see if it’s right for you.

What happens if I become ill?

If it's only minor we'll look after you at home. If you have to spend time in hospital, your room will be waiting for you when you're feeling better. If you need to make plans for longer-term care and assistance, we can also help with this. Your needs are the most important thing to us.

How do I apply?

Once you've found a house or home you'd like to move into, you can apply directly. A house or home manager, administrator or volunteer will also be able to help you with any questions you have, organise your visit or help you with your application.

Or you can email us directly on: and call us on: 01727 857536