Coronavirus - Covid-19

Abbeyfield is continuing to follow government advice and has complied with the government’s guidance on managing the risk of COVID-19.

Ensuring residents’ health and wellbeing is at the heart of everything we do at Abbeyfield and we aim to reflect this both in the way we support the houses and homes that we directly manage and in the guidance we provide to our Member Societies.

We are continually monitoring GOV.UK and Public Health Bodies for the latest advice about COVID-19, which includes following specific guidance for those in social or community care and residential settings and advice from the National Care Forum

Procedural guidance is regularly reviewed and communicated across the Abbeyfield Family with the aim of keeping residents, volunteers and staff as well informed and as safe as possible.

Below you can find information about how we are responding to the COVID-19 pandemic across Abbeyfield’s centrally managed services in England.

Information for the relatives of our residents

  • Can I visit my family member?

    In light of steps by the government to loosen the strict lockdown measures in England, visits to all of our services are now possible, with some restrictions. From the 4th July we increased the number of visitors allowed at any one time from one to two. We have now extended the visiting options to enable residents in our supported housing services to receive visitors who they consider to be essential in their own room/accommodation when other visiting arrangements are not possible. 

    Visits in our care homes will remain outside only. All of our services have different outdoor facilities and access so arrangements will differ in each case, however we hope you will be able to arrange to visit your loved one in one of the following ways:

    • Designated outdoor areas - each service will set aside an outside designated area where visits can take place, such as a garden.

    • Drive through visits – where feasible we will facilitate a drive through visit whereby a resident is able to talk to a visitor whilst they remain in their vehicle.

    • Window visits - where a garden visit cannot take place, a ground floor window visit will be considered in a dedicated space via patio doors or through an open window.

    Please note, visiting arrangements will be suspended for any services located in an area which has been placed under a temporary local lockdown by the government.

  • What is the process for visiting?

    • Visits are by appointment only so please telephone the home to arrange a slot.
    • Visits will generally be for a maximum of 30 minutes. Those who travel extensive distances to visit a resident may be granted a visit of extended duration by prior agreement where this can be accommodated.
    • Residents in our housing and care services can now receive up to two visitors at a time outside.
    • Residents in our supported housing services only are now able to receive one visitor inside their room.
    • We welcome children provided they are under the supervision of a responsible adult and observe appropriate social distancing.
    • Sanitising gel will not be provided so visitors should bring their own as hand washing facilities inside the property will not be available.
    • Visitors are required to maintain a minimum safe distance of at least 2 metres at all times.
    • Visitors should wear their own face covering.
    • Residents who are shielding are advised to only have one visitor at a time and if possible, should see the same person each time.
    • All visitors are required to complete a screening form upon arrival to ensure they are not displaying symptoms.
    • Please do not bring gifts or flowers. 

    Please bear in mind that where there is a suspected or confirmed case of COVID-19 within a service, visiting arrangements will be suspended. Our approach to visiting is subject to continuous review in the light of national and local circumstances regarding COVID-19.

  • What about these new ‘social bubbles’ that the government have introduced?

    Unfortunately given that our residents are categorised in the most vulnerable group and that the vast majority of our services are group living environments, the recent announcement about creating a social bubble cannot yet apply to our houses and homes. This is because for one person to explore these new freedoms risks everybody at the house or home.We will of course keep you informed if this guidance changes.

  • What measures are you taking to ensure the safety of your residents?

    Our priority continues to be preventing the spread of COVID-19 and maintaining the safety of our residents, their visitors and our staff.

    In light of the advice that older people must be particularly cautious, we are applying the social distancing principle to our houses and homes as much as is feasible to reduce the risk of infection spreading between residents. We are asking residents to stay, as much as possible, in their own rooms, and this includes for their meals if we cannot maintain social distancing in our dining rooms.

    We are taking the same precautions with our staff, and any staff member displaying symptoms will not be allowed to enter our services until they have completed the required self isolation as required by Public Health bodies. We provide regularly updated guidance to all of our employees and have ordered an appropriate stock of PPE so that staff can care for any resident safely should they display COVID-19 symptoms.

    Since the beginning of the pandemic we have introduced stringent cleaning measures and continue to do so. To help reduce the risk of infection we are supporting residents to wash their hands with soap and water on a more frequent basis and are offering alcohol hand gel throughout the day.

    Visiting arrangements will be suspended where there is a suspected or confirmed case of COVID-19 within a service.

  • My relative is on end of life care; can I visit them?

    If a family member is approaching the end of their life, one person will be able to arrange a visit on compassionate grounds.  You will be shown how to use the correct PPE and must wash your hands thoroughly when entering and leaving the building. Please contact the service manager in advance, who will make arrangements with you so that you can visit your relative safely.  

  • Are you testing staff and residents for COVID-19?

    Testing is available to anyone with COVID-19 symptoms in any setting. As per the government guidelines, residents and employees who reside in a care setting have been tested for COVID-19.We continue to monitor infection rates and government guidance.

  • How are you supporting your residents during this difficult time?

    We are continuing to do everything we can to keep life as normal as possible for our residents during the pandemic. Being isolated and unable to see loved ones for weeks on end can have a detrimental effect on both physical and mental health, so it has been more important than ever to support our residents through this difficult time. We have been finding creative ways to provide entertainment and a sense of connection with others such as a pen-pal scheme, activity packs, games, virtual tours and exercise classes. Our dedicated staff team is on-hand to support residents to stay in touch with their loved ones through regular letters, phone-calls and video chats. They are also spending 1:1 time with residents to lower the risk of social isolation.

    We are also grateful for the kindness and generosity of a number of individuals and organisations who have donated over 5,000 books, 500 games, over 60 tablets, DVD players, DVDs, and decks of playing cards. These have helped residents remain mentally stimulated, learn new things, enjoy interacting with each other, and communicate via technology with friends and family.

    We will continue to adapt to the changing situation by trying to source additional items for our residents where needed, and keeping our residents’ physical and mental health at the forefront of all we do.    

  • My relative lives in one of your Member Society houses or homes, does the same guidance apply to them?

    Our Member Societies are independent organisations, subject to the regulations in their UK country.  However, we are in regular contact with the staff and volunteers who manage these Societies and share with them the guidance we provide to our centrally managed services.

  • I’ve got a question about COVID-19; how do I get in touch?

    If you have any questions about your loved ones please do not hesitate to contact the house or home manager where they reside. Alternatively, if you have any queries regarding our management of COVID-19 you can email

Information about new admissions into our services

  • Are you currently accepting new residents?

    Following updated government guidance that people are now able to move to a new home, we are pleased to be able to welcome new residents into our properties across England. Some restrictions may apply elsewhere. You can view our properties by going to our website homepage and can then contact the relevant home manager to see if there is availability.

    In order to ensure the safety of our residents and staff and reduce the risk of the spread of COVID-19 we have had to adapt our process for new admissions in both housing and care services.  Please see below for more information.

    Government advice on home moving during the COVID-19 pandemic can be found here.

  • Virtual viewings

    At the current time we are able to offer virtual viewings of our properties using video technology. This could be in the form of a pre-recorded video tour or you can also request a real-time video tour. Please contact the house or home manager to discuss the available options.

  • Assessments

    We will continue to complete a pre-admission assessment with all new residents but this will be done via post, email or telephone/video calls. 

  • Moving in to Supported Housing

    All residents will be required to self-isolate for a period of 72 hours when they first move in.  A screening form will be completed with all new residents on admission to ensure extended self-isolation isn’t needed.

    New residents are expected to be free of any symptoms of coronavirus and to have completed a 14 day period of self-isolation at home before they move in if:  

    • they, or anyone with whom they have close contact, have experienced any flu-like symptoms including fever, a persistent cough or a loss of taste or smell  
    • they have had a positive COVID-19 test result
    • they have arrived from outside of the UK.

    We will be flexible around moving in arrangements. An admission might need to be delayed, for example if the new resident becomes ill with COVID-19 during the moving process or has to self-isolate, or there is a suspected or confirmed case in the house.

  • Moving in to a care home

    New residents will be required to self-isolate in their rooms for 14 days.

  • Moving belongings

    Please refer to Government guidance on moving belongings here. New residents should ensure they have arrangements in place for cleaning, packing, transporting and unpacking their belongings, which minimise the risk of contact transmission of COVID-19 on surfaces. All clothing should be laundered before being brought into the property. Specialist cleaning systems, such as fogging, are being used widely by removal companies and could be utilised after belongings have been moved in. Our infection prevention and control measures for visitors will also apply to anyone assisting with the move.

    New residents to our care homes are advised to only bring essential items with them when they move in. Any items of furniture or soft furnishings will only be permitted where specialist cleaning, such as fogging can be utilised after moving in.

  • Short stay admissions

    We are only accepting short stay or respite admissions in exceptional circumstances. Please contact the house or home manager to discuss.

COVID19 Information

Abbeyfield has complied with the government’s guidance on managing the risk of COVID-19 and is COVID-secure. Please click to find out more about our response to the pandemic.

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