_{Our process for visiting differs in housing and care, and depending on which tier of lockdown restrictions are in place for that area. Please see the table below for more information. If you have any questions please speak to the individual house/home manager.}

_{Unfortunately given that our residents are categorised in the most vulnerable group and that the vast majority of our services are group living environments, the idea of creating a support bubble cannot apply to our houses and homes. This is because for one person to explore these new freedoms risks everybody at the house or home. We will of course keep you informed if this guidance changes.}

_{Our priority continues to be preventing the spread of COVID-19 and maintaining the safety of our residents, their visitors and our staff.}

_{In light of the advice that older people must be particularly cautious, we are applying the social distancing principle to our houses and homes as much as is feasible to reduce the risk of infection spreading between residents. We are asking residents to stay, as much as possible, in their own rooms, and this includes for their meals if we cannot maintain social distancing in our dining rooms.}

_{We are taking the same precautions with our staff, and any staff member displaying symptoms will not be allowed to enter our services until they have completed the required self isolation as required by Public Health bodies. We provide regularly updated guidance to all of our employees and have ordered an appropriate stock of PPE so that staff can care for any resident safely should they display COVID-19 symptoms.}

_{Since the beginning of the pandemic we have introduced stringent cleaning measures and continue to do so. To help reduce the risk of infection we are supporting residents to wash their hands with soap and water on a more frequent basis and are offering alcohol hand gel throughout the day.}

_{Visiting arrangements will be suspended where there is a suspected or confirmed case of COVID-19 within a service.}

_{If a family member is approaching the end of their life, one person will be able to arrange a visit on compassionate grounds.  You will be shown how to use the correct PPE and must wash your hands thoroughly when entering and leaving the building. Please contact the service manager in advance, who will make arrangements with you so that you can visit your relative safely.}  

_{We are continuing to do everything we can to keep life as normal as possible for our residents during the pandemic. Being isolated and unable to see loved ones for weeks on end can have a detrimental effect on both physical and mental health, so it has been more important than ever to support our residents through this difficult time. We have been finding creative ways to provide entertainment and a sense of connection with others such as a pen-pal scheme, activity packs, games, virtual tours and exercise classes. Our dedicated staff team is on-hand to support residents to stay in touch with their loved ones through regular letters, phone-calls and video chats. They are also spending 1:1 time with residents to lower the risk of social isolation.}

_{We are also grateful for the kindness and generosity of a number of individuals and organisations who have donated over 5,000 books, 500 games, over 60 tablets, DVD players, DVDs, and decks of playing cards. These have helped residents remain mentally stimulated, learn new things, enjoy interacting with each other, and communicate via technology with friends and family.}

_{We will continue to adapt to the changing situation by trying to source additional items for our residents where needed, and keeping our residents’ physical and mental health at the forefront of all we do.}    

_{Testing is available to anyone with COVID-19 symptoms in any setting. As per the government guidelines, residents and employees who reside in a care setting have been tested for COVID-19.We continue to monitor infection rates and government guidance.}

_{Our Member Societies are independent organisations, subject to the regulations in their UK country.  However, we are in regular contact with the staff and volunteers who manage these Societies and share with them the guidance we provide to our centrally managed services.}

_{If you have any questions about your loved ones please do not hesitate to contact the house or home manager where they reside. Alternatively, if you have any queries regarding our management of COVID-19 you can email covid19@abbeyfield.com}

<sub>Following updated government guidance that people are now able to move to a new home, we are pleased to be able to welcome new residents into our properties across England. Some restrictions may apply elsewhere. You can view our properties by going to our website homepage and can then contact the relevant home manager to see if there is availability.

In order to ensure the safety of our residents and staff and reduce the risk of the spread of COVID-19 we have had to adapt our process for new admissions in both housing and care services.  Please see below for more information.

Government advice on home moving during the COVID-19 pandemic can be found here.</sub>

_{At the current time we are able to offer virtual viewings of our properties using video technology. This could be in the form of a pre-recorded video tour or you can also request a real-time video tour. Please contact the house or home manager to discuss the available options.}

_{We will continue to complete a pre-admission assessment with all new residents but this will be done via post, email or telephone/video calls.} 

<sub>All residents will be required to self-isolate for a period of 72 hours when they first move in.  A screening form will be completed with all new residents on admission to ensure extended self-isolation isn’t needed.

New residents are expected to be free of any symptoms of coronavirus and to have completed a 14 day period of self-isolation at home before they move in if:</sub>  

• _{they, or anyone with whom they have close contact, have experienced any flu-like symptoms including fever, a persistent cough or a loss of taste or smell}  
• _{they have had a positive COVID-19 test result}
• _{they have arrived from outside of the UK.}
  
  

_{We will be flexible around moving in arrangements. An admission might need to be delayed, for example if the new resident becomes ill with COVID-19 during the moving process or has to self-isolate, or there is a suspected or confirmed case in the house.}

_{New residents will be required to self-isolate in their rooms for 14 days.}

<sub>Please refer to Government guidance on moving belongings here. New residents should ensure they have arrangements in place for cleaning, packing, transporting and unpacking their belongings, which minimise the risk of contact transmission of COVID-19 on surfaces. All clothing should be laundered before being brought into the property. Specialist cleaning systems, such as fogging, are being used widely by removal companies and could be utilised after belongings have been moved in. Our infection prevention and control measures for visitors will also apply to anyone assisting with the move.

New residents to our care homes are advised to only bring essential items with them when they move in. Any items of furniture or soft furnishings will only be permitted where specialist cleaning, such as fogging can be utilised after moving in.</sub>

_{We are only accepting short stay or respite admissions in exceptional circumstances. Please contact the house or home manager to discuss.}