Got a question? Have some feedback? Want more
information? Use the forms below, and we'll aim to respond to you
as soon as we can.
How are we doing?
If you'd like to tell us how we're doing - good or bad - please
do. Get in touch and let us know your thoughts. We really
appreciate your feedback. It helps us know what we're doing
well and what we can improve on.
Make an enquiry
If you're thinking of living at Abbeyfield, no doubt you'll have
lots of questions. We've tried to answer as many as we can in
the FAQs below. But if there's one we haven't covered, then
drop us a line and we'll answer it as soon as we can.
Here is a list of questions we get asked frequently. Take
a look and see if we've answered yours. If not, please use
the enquiry form above to ask your question.
Who lives at Abbeyfield?
Any older people who no longer wants or feels able to continue
living on their own. We're open to everyone, but give
particular consideration to local people, or people with family in
the local area.
Can couples apply?
How much does living at Abbeyfield cost?
We try to be affordable to everyone, and charges vary among our
different houses. You'll need to ask the particular house where you
hope to live. You may be eligible for benefits or pension
credits to help.
You can get help choosing the right options for you by
contacting an individual Abbeyfield home directly, the Citizens
Advice bureau, or your local benefits office.
Will you need to know my financial situation?
We'll go through it all and explain everything in more detail
before you need to make a decision. Having low income won't
stop you being able to live with Abbeyfield.
What's the difference between a sheltered house and a care
Sheltered houses are for older people who want an independent
lifestyle, but with the reassurance of support if they need
it. House managers and volunteers are there when required,
but residents look after themselves as much as they want to.
There are tasty cooked meals provided every day. Our care
homes are specially designed to accommodate those who need more
looking after, with staff on hand 24 hours a day, and a wide range
of services and care packages available.
What is a 'first -caller'?
It's always useful for our residents to have a trusted
relative, friend or professional to act as their
'first-caller'. Someone we can contact in case of an
emergency, who'll make sure your needs are met and offer you
continued support, just let us know if you need help finding
someone, we have lots of Abbeyfield dedicated volunteers who'll be
glad to get to know you.
Will my room be furnished and decorated?
We want you to feel at home as soon as possible, so all rooms
are tastefully decorated, usually with carpet and curtains, but not
furnished. This means you can bring your own furniture and
possessions when you move in and get your room looking just they
way you want it.
Will l look after my own room?
In all our care homes and some of our sheltered houses, cleaning
and tidying of your room is included. However, in many houses
it's your responsibility, although if you want domestic help you
can pay for your own cleaner.
Are meals provided?
Meals at Abbeyfield are pretty flexible, and we want you to
be free to do as you wish as much as possible. Your house or
home manager will make sure you're provided with one or two
nutritious cooked meals every day. In care homes, staff
prepare all daily meals. Please notify the house or home
manager if you have any special dietary requirements.
Will I have my own bathroom?
Most of our houses have en-suite bathrooms with toilet, and the
new developments we're building will all have them.
Is smoking allowed?
Different houses have different rules on this. You might
find that if you can smoke it'll be in your own room and not in the
communal areas of the house. This is dependent on the
individual house or home. Please speak to them directly.
Can I bring my pet with me?
This will vary from house to house. It's best to ask it's
not always possibly to take pets like cats or dogs, but you may be
able to take smaller ones like a budgie or fish. Talk to us
and we'll see what we can do.
Will I have a phone and television?
In most places, you can plug your phone into an existing socket,
if you're happy to pay for it. Often, you'll find a payphone
that everyone can use. Usually, there's a TV in a communal
lounge too, but you're very welcome to bring your own television
for your room.
How will I know if living at Abbeyfield is right for
All of our houses and homes have different facilities and
atmospheres, so we'd encourage you to visit a few times before you
make up your mind. There are a number of different options -
in some of our houses or homes you can have a trial stay
overnight in a guest room and have a meal or two with
us. Then you'll have time to chat with volunteers, house
managers and residents to find out more about what life is
like at Abbeyfield.
What happens if I become ill?
If it's only minor, we'll look after you at home. If you
have to spend time in hospital your room will be waiting for you
when you're feeling better. If we have to make plans for your
long-term care we'll do that as and when required, and consult you,
your first-caller, your family and friends and the local health
authority. Your needs are the more important thing to us.
How do I apply?
Once you've found a house or home you'd like to move in to, you
can apply directly. A house or home manager, administrator or
volunteer will also be able to help you with any questions you
have, organise your visit or help you with your application.