We are committed to providing you with an excellent service.
We understand, however, that sometimes the service we provide
may not meet your expectations. If this is the case, we want to
know about it.
If you have a concern about the services you receive from us, the
first person to speak to is your house manager or housekeeper
or, if you are in a care home, the home manager.
For more information about our complaints procedure for residents living in an Abbeyfield owned property you can download a pdf copy of our complaints policy by clicking here.